Refund and Cancellation Policy

Cancellation Policy

In case of cancellation more than 72 hours before the chosen activity date: 100% refund except for activities for which the mention “Non-refundable activity” is displayed before the payment at the Pay or Add to cart button.

In case of cancellation between 72 hours and 24 hours before the activity: 50% refund, except for activities for which the mention “Non-refundable activity” is displayed before the payment at the Pay or Add to cart button.

In case of cancellation 24 hours or less before the activity: no refund.

The total amount will be invoiced in case of no show and if the activity is not honoured. No refund is possible after the event.

Reprogramming policy

Only one free reprogramming is offered, except for activities where it is posted, before payment, that reprogramming is impossible justified by the mention “non-exchangeable”. It must imperatively be communicated 48 hours maximum before the chosen date of the activity. If necessary and in case of multiple requests for change, these actions will be invoiced at 30% of the amount of the activity, per person.

In the absence of a reprogramming request 48 hours in advance, the request will be refused and no refund will be made.

The programs are not cancellable due to bad weather, only the partner is able to judge on the possibility of carrying out an activity for your safety and according to the orders received by the authorities.

Refunds

Once your return or cancellation is received, we will send you an email to notify you that we have received your returned item or cancellation booking. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@rendezvousdubai.com.

Shipping returns

To be eligible for a product return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

To return your product, you should mail your product to: contact@rendezvousdubai.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.